Within Italy and the EU.
Every parcel travels DHL Express or FedEx Priority, fully insured to the declared value and delivered only against signature. EU destinations typically receive in one to three working days from dispatch. Tracking is issued by email at dispatch and the shipment is visible in /account/orders in real time.
Outside the EU.
We ship worldwide. Transit time is three to five working days to the Gulf and North America; five to seven to East Asia. The buyer is importer of record and responsible for any duties, VAT, or import taxes on arrival; we provide the customs documentation required to clear the shipment.
Loose stones.
Loose stones leave the bench within three working days of a confirmed reservation. Each stone ships in its acid-free vellum folder with the plate card, the paper certificate (for stones above 0.30 ct), and a sealed tamper-evident envelope.
Configurations — stone and mount.
A configuration enters production on confirmed payment. Setting time depends on metal and ring size: two weeks for eighteen-karat gold in stock sizes; three weeks for platinum or custom size; up to four weeks for bespoke work. The shipment window runs from the end of production and follows the same carrier rules above.
Insurance and loss.
Every shipment is insured by us to declared value. If a parcel is lost, stolen, or damaged in transit, we refund in full on claim resolution.
Signature and delivery.
A signature is required on delivery. We do not leave parcels unattended or in safe-drop locations. A failed delivery triggers redelivery via the carrier; after three attempts the parcel returns to the bench for re-dispatch at the buyer’s cost.
Address changes.
Address changes are possible until dispatch; write to the atelier with the order number. After dispatch, the carrier’s own redirection service applies at the buyer’s cost.
Packaging.
The outer parcel is plain; there is no external branding. Inside, the piece sits in its Ranieri Gems box with the order documents, the certificate copy, the atelier note, and the cleaning cloth.